Home Automation Maintenance
Maintenance Packages, Tailored to You
At Unique Tech & Electrical, we understand the importance of keeping your home automation system running seamlessly. Our expert team of technicians is here to offer you a range of comprehensive home automation maintenance packages tailored to your specific needs.
Whether you have a basic smart home setup or a sophisticated automation system controlling various aspects of your home, our maintenance packages are designed to provide you with peace of mind and ensure the smooth operation of your system. With our industry-leading expertise and top-notch customer service, you can trust us to keep your home automation system performing at its best, so you can enjoy the full benefits of a smart, connected home. Explore our maintenance packages below to find the perfect solution for your home automation needs.
Our comprehensive packages cover systems that include the integration of any Rako, Lutron, Control4, Clipsal C Bus, Crestron, RTI, ABB, and KNX products.
Benefits of a Maintenance Package
Opting for a maintenance package for your home automation system comes with a host of benefits. First and foremost, it provides you with peace of mind, knowing that your system will be regularly inspected, serviced, and updated by our expert technicians. This proactive approach helps prevent potential issues and ensures that your system operates smoothly and efficiently, minimising downtime and inconvenience. Additionally, maintenance packages often include priority service and discounted rates for repairs, saving you both time and money in the long run.
Regular maintenance also extends the lifespan of your home automation system, protecting your investment and maximising its performance. With access to our knowledgeable team of technicians, you can get professional advice, guidance, and support to optimise your system’s functionality and take full advantage of its features. A maintenance package provides you with the convenience, reliability, and expertise you need to keep your home automation system running at its best, enhancing your home’s comfort, convenience, and security.
Maintenance Services We Provide
We offer comprehensive maintenance services as part of our home automation packages to ensure your system performs optimally. Our skilled technicians conduct regular inspections to identify and address any potential issues, ensuring your system operates smoothly. We also provide firmware and software updates to keep your system up-to-date with the latest advancements.
The home automation maintenance package you choose may include priority service, which means you get expedited assistance when you need it the most, minimising any potential downtime. Our expert team is always available to provide professional guidance, advice, and support to help you optimise your home automation system’s functionality and make the most out of its features. With our comprehensive maintenance services, you can trust us to keep your home automation system running seamlessly, so you can enjoy the convenience, comfort, and security of a smart home without any hassle.
Explore Our Packages
Our Gold package, starting at £949 + VAT per year, offers comprehensive support for your home automation system. With this package, you’ll receive two maintenance inspections per year, during which our expert technicians will update software on required devices within the media rack, conduct complete testing to identify any issues, clear caches, perform checks on hardware and wiring, and clean ports. Minor programming will also be carried out where needed, ensuring your system operates smoothly.
In addition, you’ll have unlimited email support, unlimited telephone support, and unlimited remote login support tickets per year, allowing you to get assistance whenever you need it.
The package also includes a 4Sight license for remote access to your system, allowing you to monitor and control it from anywhere. Furthermore, you’ll have two urgent onsite callouts per year, ensuring prompt assistance in case of any critical issues. With our Gold package, you can enjoy peace of mind knowing that your home automation system is in expert hands and receive top-notch support to keep it running smoothly throughout the year.
Introducing our Silver package, starting at £639 + VAT per year, designed to provide continued comprehensive support for your home automation system. Unlike the Gold package, which offers two maintenance inspections per year, with the Silver package, you’ll receive one annual maintenance inspection. During this inspection, our skilled technicians will update the software on required devices within the media rack, conduct complete testing to identify any issues, clear caches, perform checks on hardware and wiring, and clean ports, ensuring the smooth operation of your system. Minor programming will still be carried out as needed, maintaining optimal performance.
You’ll continue to have unlimited email support and unlimited telephone support, allowing you to seek assistance whenever you need it.
The package also includes four remote login support requests per year, providing remote assistance for minor issues. Furthermore, you’ll receive a 4Sight license for remote access to your system, enabling you to monitor and control it remotely. Additionally, the Silver package includes one urgent onsite callout per year for prompt assistance with critical issues. Trust our expertise and support to keep your home automation system operating smoothly and efficiently with our Silver package.
Our Bronze package, starting from £385 + VAT per year, provides comprehensive support for your home automation system. With one on-site maintenance inspection per year, our skilled technicians will update software and firmware on all managed devices, conduct testing to identify issues and clear caches, perform hardware and wiring checks to prevent failures and complete minor programming as needed.
Additionally, we provide annual management of Unifi Wireless/Wired network, including remote firmware updates and performance monitoring. You’ll also have free email and telephone support during working hours, with chargeable out-of-hours technical support available via email and phone for £12.00 + VAT per call/ticket limited to a 15-minute session.
Our contracted reduced rate ensures on-site support attendance within 12 hours from the time of the ticket being raised, and you’ll also receive one free remote login support request per year, along with a 4Sight license for remote access to your system.
Frequently Asked Questions (FAQs)
- What is included in your home automation maintenance packages?
Our home automation maintenance packages typically include regular system inspections, software and firmware updates, testing for issues and cache clearance, hardware and wiring checks, programming adjustments, network management, and email/telephone support during working hours. Specific details may vary depending on the package you choose.
- Why do I need a maintenance package for my home automation system?
Regular maintenance is essential to ensure optimal performance and longevity of your home automation system. It helps identify and address any issues proactively, preventing failures and ensuring smooth operation. Maintenance packages also provide access to technical support, on-site assistance, and remote access options, adding convenience and peace of mind.
- Can I get technical support outside of working hours?
Some of our maintenance packages may include technical support outside of working hours via email or phone, but it may be chargeable and limited to a specific duration. Details may vary depending on the package you choose.
- How quickly can I expect on-site support?
Response times for on-site support may vary depending on the package you choose. We strive to provide prompt assistance and prioritise urgent issues, but specific details may be outlined in your chosen package.
- Are there any additional benefits to the maintenance packages?
Yes, depending on the package, you may receive additional benefits such as remote login support requests, access to remote system management tools, firmware updates, and performance monitoring. These can enhance the convenience and accessibility of managing your home automation system.